Claims

Optimum Policies

Emergency and Medical Service

Global Response provides immediate help in the event of an Insured Person's illness or injury arising outside your home country - they provide a 24 hour multi-lingual emergency service 365 days a year and can be contacted by telephone or fax.

Emergency telephone number: + 44 (0)2920 468796

Fax: + 44 (0)870 606 1583

Be prepared to give:

a) policy schedule number;

b) name and address of agent from whom it was purchased;

c) dates of outward and return travel;

d) details of problem including name and address of patient and nature of illness/accident;

e) names and telephone numbers of hospital, attending Dr and usual GP in your home country.

The service includes, where necessary:

Multi-lingual assistance with hospitals and doctors
Guarantee of appropriate medical costs;
Repatriation arrangements including a nurse/doctor escort where medically necessary;
Travel arrangements for other members of your party or immediate relative;
On arrival in your home country, suitable transport to hospital or home.

NOTE - Failure to contact the assistance company may result in a claim being invalid.

European Union

If You are travelling to countries within the European Union (EU), the European Economic Area (EEA) or Switzerland You are strongly advised to obtain a European Health Insurance Card (EHIC) from Your local Post Office. You can also apply either online through www.dh.gov.uk/travellers or by telephoning 0845 6062030. This will entitle You to benefit from the reciprocal health care arrangements which exist between countries within the EU/EEA or Switzerland. In the event of liability being accepted for a medical expense which has been reduced by the use of a Form E111/European Health Insurance Card or private health insurance.

Australia

If You require medical treatment in Australia You must enrol with a local MEDICARE office. You do not need to enrol on arrival but You must do this after the first occasion You receive treatment. In-patient and out-patient treatment at a public hospital is then available free of charge. Details of how to enrol and the free treatment available can be found in the booklet containing the European Health Insurance Card(EHIC) application form.

Claims

If you need to make a claim please obtain a claim form by telephoning or writing to the appropriate claims service below within 28 days of your return, quoting Insurefortravel and scheme number N800 and which section of the policy you are claiming under.

FOR SECTIONS 1 TO 10 and 12 TO 19

Preferential Administration Services, 6th Floor, Central House, Clifftown Road, Southend-on-Sea, Essex, SS1 1AB

Tel: 0843 208 1895
(calls may be monitored or recorded for quality purposes)

Please quote scheme number N800

FOR SECTION 11 - LEGAL COSTS AND EXPENSES

Lexceteras Limited, Minerva House, Holbeach Technology Park, Park Road, Holbeach, Lincolnshire PE12 7PT

Tel: 0843 2082031 Fax: 01406 4930832

Then return your completed claim form to the claims service together with your original policy and policy schedule, confirmation of booking, all original receipts and police reports (which must be obtained within 48 hours of discovery in the event of loss, burglary or theft of money, valuables or any items of personal baggage) and any other evidence requested on the claim form.

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